How to contact on-line store personnel
For questions regarding returns, you can contact us by: :
Phone: (+34) 94 403 91 37 (business hours, Monday to Friday)
Fax: (+34) 94 435 90 55
E-mail: tienda@guggenheim-bilbao.es
Customer service
You can clear up any doubts or inform us of any incidents at the Customer service section on this website..
Cancelling an order
An order can be cancelled as long as it has not reached the shipping stage.
To cancel an order, please use the contact form or phone us at (+34) 94 403 91 37.
Defective items
If you are sent a defective item, we will replace it at no cost. Please contact us by using the contact form or phone us at (+34) 94 403 91 37.
Wrong items
If we send you the wrong item in error, we will solve the problem as soon as possible at no cost.
Please contact us by using the contact form or phone us at (+34) 94 403 91 37.
Returns policy
Articles may be returned within 15 days of delivery of the goods, provided that we have been previously informed of the return. Please contact us by using the contact form or phone us at (+34) 94 403 91 37.
Returned item(s) should be sent to the following address:
Museo Guggenheim Bilbao
At. Tienda Online / Devoluciones
C/ Abandoibarra, nº 2
48001 Bilbao
IMPORTANT NOTICE: Delivery charges will only be refunded on defective products or if the mistake was ours. For any reasons other than those listed above, the customer will be required to pay delivery charges..
Back to Start
